Return & Refund Policy

At Slowpokes, we take great pride in the quality and freshness of our coffee. Because coffee is a perishable food item, all sales are final.

No Returns & No Exchanges

We do not accept returns, offers of exchange, or refunds for changes of mind, incorrect items ordered by the customer, or personal preference in taste. Please review your order carefully before completing your purchase.

Damaged or Defective Items

Your satisfaction is important to us. If your order arrives damaged, defective, or if you received the wrong item, please contact us within 3 days of receiving your shipment.

To report an issue with your order:

1. Contact our support team at info@slowpokeshtx.com with your Order Number.

2. Provide a brief description of the issue along with clear photos of the damaged packaging or incorrect item.

If approved, we will gladly send a replacement at no extra cost or issue a store credit/refund for the affected product.